Shipping
Wild Animals ships from Amsterdam, the Netherlands.
Orders are dispatched from:
Wild Animals B.V.
Mokerstraat 28
1021 KC Amsterdam
The Netherlands
Shipping rates and estimated delivery times
The Netherlands
Free delivery on orders over €125
Shipping: €5–€10
Estimated delivery: 1–2 business days after dispatch
European Union
Free delivery on orders over €150
Shipping: €15
Estimated delivery: 2–4 business days after dispatch
Prices for orders delivered within the European Union include applicable VAT.
United Kingdom
Free delivery on orders over €150
Shipping: €20
Estimated delivery: 2–4 business days after dispatch
Prices are adjusted for the UK market and include applicable import duties and taxes. Orders are shipped Delivered Duty Paid (DDP), so no additional import duties or taxes should be due upon delivery.
Switzerland
Free delivery on orders over €150
Shipping: €20
Estimated delivery: 2–4 business days after dispatch
Prices are adjusted for the Swiss market and include applicable import duties and taxes. Orders are shipped Delivered Duty Paid (DDP), so no additional import duties or taxes should be due upon delivery.
United States
Free delivery on orders over €250
Shipping: €25
Estimated delivery: 2–4 business days after dispatch
Prices are adjusted for the US market and include applicable import duties and taxes. Orders are shipped Delivered Duty Paid (DDP), so no additional import duties or taxes should be due upon delivery.
Rest of World
Free delivery on orders over €250
Shipping: €25
Estimated delivery: 2–4 business days after dispatch
For international markets outside the European Union, prices are adjusted by market to account for applicable import duties and taxes. Orders are shipped Delivered Duty Paid (DDP), so no additional import duties or taxes should be due upon delivery.
Available delivery services and the final shipping charge applicable to your order will be shown at checkout.
International duties and taxes
Wild Animals uses market-specific pricing for international orders.
For orders delivered outside the European Union, applicable import duties and taxes are included in the price charged by Wild Animals where the order is shipped DDP.
You should therefore not be asked by the carrier to pay additional import duties or taxes when your order is delivered.
If you are unexpectedly asked to pay an import duty or tax on a DDP order, please contact us at shop@wild-animals.nl before making payment where reasonably possible.
This does not apply to charges resulting from information supplied incorrectly by the customer or to charges unrelated to the import of the original Wild Animals order.
Order confirmation
After placing your order, you will receive an order acknowledgement by email.
This confirms that we have received your order. It does not mean that the order has yet been formally accepted.
A contract is formed when we dispatch your order and send you a shipping confirmation.
For more information, please see our Terms and Conditions.
Dispatch
We aim to dispatch orders within 2 business days after an order is placed.
Once your order has been dispatched, you will receive a shipping confirmation by email containing the carrier and tracking information where tracking is available.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During particularly busy periods, product launches or circumstances outside our reasonable control, dispatch may take longer.
If there is a significant delay affecting your order, we will contact you where reasonably possible.
Delivery times
Delivery times shown on this page and at checkout are estimates, starting from the date your order is dispatched.
Actual delivery times can occasionally be affected by factors outside our immediate control, including carrier delays, severe weather, customs processing or disruption to transport networks.
Nothing in these estimated delivery times limits your statutory rights regarding timely delivery.
International shipping
Orders outside the European Union are currently shipped using FedEx.
Once an order has been dispatched, tracking information will be sent to you by email where available.
For orders over €500, a signature may be required upon delivery.
We currently do not deliver to P.O. boxes.
Responsibility during delivery
Wild Animals remains responsible for your order during normal delivery until you, or a person nominated by you other than the carrier, takes physical possession of it.
If a parcel appears to have been lost, damaged or incorrectly delivered, please contact us at:
shop@wild-animals.nl
We will investigate the matter with the carrier and arrange an appropriate resolution in accordance with your consumer rights.
Your rights against Wild Animals do not depend on whether we are able to recover compensation from the carrier.
Incorrect or incomplete addresses
Please check your delivery address carefully before submitting your order.
You are responsible for providing a complete and accurate delivery address.
If a delivery fails because the address provided by you was incorrect or incomplete, Wild Animals is not responsible for additional costs resulting directly from that error.
If a parcel is returned to us and you request that it is sent again, we may require payment of the reasonable cost of reshipping it.
This does not apply where the delivery problem was caused by Wild Animals, our systems or a carrier acting on our behalf.
Uncollected or refused parcels
If a parcel cannot be delivered because it is not collected or accepted despite reasonable delivery attempts, it may be returned to Wild Animals.
Where this happens for reasons attributable to the customer, we may require payment of reasonable additional shipping costs before resending the parcel.
Where the order is instead treated as a return or withdrawal, our Returns Policy and applicable consumer law will determine the refund due.
We will not charge you for failed delivery where the failure was caused by Wild Animals or our carrier.
Lost or damaged parcels
If your tracking has not updated for an unusual period, your parcel appears to be lost, or your order arrives damaged, contact us at:
shop@wild-animals.nl
Please include your order number and, where relevant, photographs of visible damage.
We will handle any necessary carrier investigation.
If the goods are lost, damaged or otherwise fail to conform to your order, your statutory consumer rights remain unaffected.
Returns
For information about changing your mind, returning an order, faulty products and refunds, please see our Returns Policy.
Questions
If you have any questions about shipping or an existing order, contact:
shop@wild-animals.nl