You're welcome to return your order up to 14 days after delivery. We ask that return items are unused and in the original packaging.
How to return an item?
- Ensure that your item is in perfect condition and in the original packaging.
- Send an email to email@example.com with the subject line "Return Order #[insert your order number here]". Include the name of the item you are returning in the body of the email.
- Place the return item in a sturdy box or packaging of your choice.
- Take the return to your local postage office and send the item to the return address listed below.
- Once we've received your item, we'll process your refund within 10 working days.
What is the returns address?
WILD ANIMALS / RETURNS
Johan van Hasseltweg 32A
1022 WV AMSTERDAM
Frequently asked questions
How much does it cost to return a product?
You are responsible for the shipping costs that may incur regarding the return of a product and are free to choose a postage option that is most accessible.
When will I receive my refund?
We aim to process all refunds within 10 days of receiving a return item.
The refund will be made to the credit/debit card, Paypal- or bank account used for the order in question.
Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Wild Animals store.
How long does it take to process a return?
Our team is usually able to process your return within a few working days, once it has arrived in our warehouse. However, please allow up to 10 working days to receive your refund.
Can I exchange my Wild Animals product?
We don't offer direct exchanges. After receiving a refund for your returned item, you can place a new order.
How long do I have to return a Wild Animals product?
You can return any item within 14 days of delivery. Please ensure your item is in good condition and returned with the original packaging.