Returns
We hope you’re happy with your order. If something isn’t quite right, you can request a return or exchange within 14 days of receiving your order.
Start a return or exchange
All returns and exchanges are organised through our online returns portal:
Enter your order number and the email address used to place your order. The portal will guide you through the process, including choosing whether you would like a refund, exchange or store credit and arranging your return shipping.
Once your return has been created, please send your parcel within the timeframe shown in the portal.
Return shipping costs
A return shipping charge applies and varies depending on your location and whether you choose a refund, exchange or store credit.
The applicable charge will be clearly shown in the returns portal before you confirm your return. Where available, you may also be offered a choice of return carriers.
The return shipping charge will be deducted from your refund or credit, as applicable.
International returns
For returns from outside the Netherlands, please arrange your return through our returns portal. The portal will provide the appropriate shipping label and return instructions for your location.
Where more than one return carrier is available, you may be given a choice of shipping options.
Please do not send an international return directly to Wild Animals without first arranging it through the portal. If you choose to arrange your own return outside the portal, you are responsible for the shipment and for any duties, taxes, customs charges or other fees that may arise. Any such charges incurred by Wild Animals in receiving the parcel may be deducted from your refund.
Return conditions
Returned items must be in their original condition. Items should be unworn, unwashed and returned with any original tags and packaging where applicable.
You may inspect an item as you reasonably would in a shop, but we reserve the right to reduce your refund if an item has lost value as a result of handling beyond what is reasonably necessary to inspect it.
Refunds
Once your return has been received and processed, your refund will be issued to your original payment method, less the applicable return shipping charge.
We aim to process returns within 10 working days of receiving them. Once a refund has been issued, your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are not refunded, except where required by applicable law or where the item you received was faulty or incorrect.
Faulty, damaged or incorrect items
If you received an item that is faulty, damaged or different from what you ordered, please start a return through our returns portal and select the appropriate return reason.
You will not be charged for returning an item where the return is due to an error on our part or a confirmed fault with the product.
If you need further assistance, please contact us at shop@wild-animals.nl.
Your right to cancel
If you are a consumer in the European Union or another jurisdiction providing a statutory right of withdrawal, nothing in this policy affects your legal rights.
For EU customers, you generally have 14 days from receiving your order to notify us that you wish to withdraw from the purchase. The easiest way to do this is through our returns portal.
After notifying us, you must return the goods within the period required by applicable consumer law.