Please read these terms and conditions carefully before using the Wild Animals store. This website is owned and operated by Wild Animals BV., Balistraat 20, 1094 JM Amsterdam - VAT reg No - Co No:  

The terms and conditions below regulate the use of the Wild Animals store localised on web address

If you have any questions regarding us, our goods or an order that you have placed, please email

Acceptance of terms
By placing an order on the Wild Animals store you acknowledge to have read and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should contact us at before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. 

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

Our acceptance of your order brings into existence a legally binding contract between us. 

The Wild Animals store reserves the right to update its terms and conditions from time to time.

Security for the safety of your personal information, Wild Animals store and Mollie Payment Gateway use a SSL Certificate to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.


Wild Animals store's ambition is for the website to always be up and running, however Wild Animals store cannot guarantee this. Wild Animals store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order and will be given the opportunity to cancel the order, this in accordance with the terms in the confirmation of order. In the case of an advanced payment your money will be refunded within 10 working days. 

When the product is available for later delivery a new delivery date will be offered. However if is not desirable you will also have the option to cancel the order.

The Wild Animals store accepts payments in Euro’s, British Pounds and US Dollars. 
The price of each product is stated excluding shipping costs but including Dutch VAT.
The default currency is determined by the country you are viewing from. To change the currency please select the currency you wish to use on the website. 

Tax free (Non EU customers)
All our prices include 9% or 21% VAT (Dutch tax). Customers outside of the European Union, will have the VAT charge removed in the checkout process. 

Price changes
Wild Animals store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

The Wild Animals store transactions are executed by Mollie. You will therefore be able to find this name on your debit. We offer the following payment methods: iDeal, PayPal, Creditcard (Visa, MasterCard, American Express, Maestro, CartaSi, Cartes Bancaires), Apple Pay, Bancontact, Sofort, Giropay, KBC/CBC, Belfius and ING Home'Pay.

The Wild Animals store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made with our partner Mollie. All transactions are encrypted and 100% secure. We also accept PayPal.

Shipping Charges
Shipping charges will be added to your order. Please view the Wild Animals store shipping rates for information on your specific shipping charge.

WILD ANIMALS store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, DOLLAR or GBP into any other currency.

Credit notes
Issued Credit notes are valid for a period of 6 months from date of issue. They can be used by entering the code into the into the 'Gift Voucher Promo Code' field. 

Gift Vouchers
Gift Vouchers can be purchased online.  They are valid for a period of 12 months from the date of issue. They can be used by entering the code into the into the 'I have a voucher code' field. 

Discount codes
Discount codes are only to be used by the intended recipient. Codes cannot be used in conjunction with any other offer or discount. Wild Animals store retains the right to withdraw or extend offers and promotions at any time. Discounts cannot be added retrospectively to an order. 

Uncollected packages
Wild Animals store will not pay shipping costs for uncollected packages.

Exchanges and returns
During 14 days from the delivery of your package you may request to return your order. 

You must return the Wild Animals products to the Wild Animals online store's return address in perfect and unused condition with the original packaging.

Wild Animals store will not compensate for returned packages lost in the return shipping. 

Wild Animals store is not responsible for shipping costs that may incur regarding the return of a product. The cost of the merchandise alone will be refunded unless an error has occurred on the part of Wild Animals store. 

Refunds for returned products will be made as soon as possible, 10 working days at the latest, after Wild Animals store receives the returned products. 

The refund will be made to the credit/debit card, Paypal- or bank account used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Wild Animals store.

Costs for exchanges: Once you have returned the items, Wild Animals store will not make any additional charges for shipping in the case of an exchange. 

In case of an exchange, if the desired product is not available you will receive a refund.

If you want to exchange your product contact us at
Please do this as soon as possible to ensure the desired product is reserved for you. 

The same terms and conditions apply to exchanges as they do to returns. 

Accuracy of content
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. 

If the product you’ve received doesn’t match with the images or description on our store, feel free to return the product or get in contact with our customer service at

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with Dutch Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of The Netherlands.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Wild Animals BV. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Wild Animals BV. You may not modify, distribute or re-post anything on this website for any purpose.

Contact information
If you have any questions please contact the customer service at