Wild Animals store is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. 

Specifically, personal information is never shared with any third-party organisation. We take appropriate measures to safeguard databases against unauthorised access and the personal details you submit to us will only be used for the specified purposes indicated to.

To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.


Information we collect
When you place an order on our website www.wild-animals.nl, we collect the following information in order to fulfil your order and contact you should a query arise:
- your name
- your address
- your email address
- your phone number 

When you use this website, we may collect personal information about you when you: 
- email us, for example to request information
- sign up to our e-newsletter
- purchase items from our online shop


Information we don’t collect
We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.


Use of information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.

We will not sell any of your personal data to any third party including your name, address, email address, or credit card information.

We use the information you provide about someone else when placing an order, or purchasing a gift card, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfil that order.

You can sign up to receive updates on our latest products and features via email on our website. You can always unsubscribe from our newsletter at any time here…


Correct information
We want to make sure that your personal information is accurate and up to date. You can update your details at any time in the member’s section of our website.

You have the right to request a copy of the information that we hold about you. If you would like a copy, please contact us at shop@wild-animals.nl


Cookies
Our website uses cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse a website. They provide aggregated but anonymised information and analytics about our customers, but without identifying you. There are 3 types of cookies we may use: 

1 - Website functionality cookies which allow you to navigate the website and use our features, such as “Add to basket” and “Login”.

2 - Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.

3 - Customer preference cookies which will remember your preferences (such as your location and local currency) when browsing or shopping on our website, so we can make your shopping experience as seamless as possible and more personal to you.

By using our website, you agree to us placing cookies on your device and accessing them when you visit our website in the future. You can delete any cookies already on your computer within your device’s browser. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website that are designed to give you the best user experience.

You can find out more information about this in our ‘cookies’ policy.


Information updates
We may change this policy from time to time to ensure it is up to date with current European data protection laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.

This page was updated on 28th July 2020.


Update Privacy policy July 28th 2020
This privacy policy is based on the use of the website www.wild-animals.nl and the services provided by Wild Animals store and starts at the 28th of July 2020. 

With the publication of this statement, any older versions of privacy policies will automatically be cancelled. This privacy policy describes which personal data of our customers is processed by our company, and shared with other companies. Please note that we only share your personal data with other companies that actually help your customer experience and are needed to fulfil our services to you, such as our shipping partners, webstore software and payment processors.


Questions and concerns
If you have any questions or concerns please contact our customer service at shop@wild-animals.nl